“Feedback — nothing but good. The young fellas particularly thought Fred made them think hard about what they were doing. They felt they were “on the spot” all the time, and needed to pay attention to what was going on. They thought the groupings with “seasoned vets” worked well, and the case-work particularly useful.” Overall, an “A”.
– Senior Manager, Commercial, Mid-Tier FI
“I would have to say that Debbie was the best facilitator I’ve come across. She was extremely knowledgeable and if anyone was uncertain about the material or a process, she took the time necessary to bring them up to speed. She was compassionate when necessary and made [the workshop] enjoyable while moving it along at a steady pace… Keep her, she’s the best!!!!!!”
– Branch Manager, Mid-Tier FI
“Debbie & Tony work extremely well together. They “get it”: they grasp what is important for the frontline staff, and that alot of the “stuff” that is important just isn’t going to be spoonfed to them – onus is on them to take ownership and be accountable… they really make that clear, and that is so helpful to our team. Its good, real good when that same message comes from another source !!!”
– Manager Member Service, Mid-Tier FI